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Terms & Conditions

Terms & conditions Out of stock items You will be notified by phone or email if more than 10 % of items are out of stock. Ordering information: There is a $50.00 minimum order. If orders do not meet $50.00 there will be a $5.00 charge acessesed to the order. Special case lot pricing is available please call 800-854-8490. There is a $300.00 minimum order for all international orders. This does not include shipping ,taxes & tarrifs. All international orders must be called in . For all orders: (online, fax, or phone) all orders are shipped from New York. Freight is based on location & destination. There are additional charges for dimensional sized boxes. Which is length x width x height. Minimum shipping charge is $5.50 Zones 1, 2, & 3 are approximate charge is 17 % of entire order. Zones 4, 5, & 6 are approximate charge is 22% of entire order. Please refer to the map to estimate delivary time .all orders placed before 4:00 pm est. by telephone usually ship out same day or within 24 hours. all orders placed on web site ship ups ground only within 24 hours .all packages with special delivary time needs must be called in at 800-854-8490. Rush delivary is available for a additional charge please call 800-854-8490. Tracking numbers are available you can call us @800-854-8490 or email us @ partypinto@aol.com. All pick up orders should be called in two hours before pick up. Returns All returns must be made within 5 business days of receipt of goods. There are no exceptions. We will only accept returns that are in its original packaging & condition. Freight charges are the responsibility of the customer. A 15 % restocking fee will be taken of the refund. If a package is delivered in a obviously poor condition or contents are less than what is stated on your packing slip, you must inform your driver to document this in his log and then proceed to notify ups @ 800-pick-ups and pinto novelty @ 800-854-8490 within 5 days of receipt of merchandise .there is a time limitation with the carrier for damaged, lost or stolen product. You must keep original carton for at least 5 business days from when UPS is first notified. Battery operated & glow in the dark products and special orders are non-refundable. Breakage on inflatables will not be credited due to nature & origin of the merchandise. Merchandise All prices are subject to change without notice. Size, color, packaging & style may vary from picture on website & catalog. When ordering please verify pricing & case quantity. We are not responsible for any typographical errors. Merchandise on this web site is not intended for children under 5.